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Terms and Conditions
PRICING AND TRADING TERMS
All orders shall be invoiced at the current published price list. Orders of less than 2 metres will attract a $20 surcharge.
Non-account holders will be charged a package and handling fee of $20 per order. Cash sales must be paid in advance before the order is processed.
A 50% deposit may be requested by Woven Image in respect of all orders above the value of $10,000.00.
All website orders are subject to freight charges.
PRICE CHANGES
Woven Image endeavours to give as much notice of price changes as possible. However, due to circumstances beyond our control, prices are subject to change without notice.
ACCEPTANCE OF TERMS AND CONDITIONS
The placement of an order by the Customer, constitutes acceptance of these terms and conditions as the sole basis of the sale of goods to the exclusion of any conditions of purchase appearing on any document of the Customer. Modifications of these conditions expressed in any document of the customer will not apply unless expressly accepted by Woven Image in writing.
PLACING ORDERS
Please assist our Customer Service staff by ensuring all details regarding pattern name, colour number, Customer order number and delivery address are given when faxing or emailing an order.
Please supply a valid street address for delivery. Please do not supply a post office box number, as most of our products cannot be delivered to a P.O. Box due to size of packages.
Payments may be made by check, telephone and internet banking (BPAY), credit card (Visa or MasterCard only), or direct deposit. All website orders must be paid by credit card.
ACCEPTANCE OF ORDER
Orders shall only be accepted from the company that is purchasing the goods. No order will be accepted for and/or on behalf of another
BACK ORDER POLICY
CANCELLATION OF ORDERS
Orders accepted by Woven Image cannot be cancelled, delivery deferred or goods returned, except with the written consent of Woven Image. Woven Image will only accept cancellations where fabric has not been cut. In such circumstances, a 20% cancellation fee shall be payable by the Customer. Special items not considered as standard inventory by Woven Image, such as products from Knoll Textiles, will not be accepted for return by Woven Image. Due to the high risk of damage to the boards, Woven Image will not accept back into stock any Echo Panel deliveries.
RESERVATION OF GOODS
Goods may be reserved by the Customer for a period of up to 3 days. If an order for the reserved goods is not received within 3 days, the reservation will automatically lapse. Extensions of reservations may be granted by Woven Image at its absolute discretion. Woven Image will not accept product reservations from clients with a trading account on stop credit.
COLOUR MATCHING
If an exact colour match is required, please request a cutting of our present stock for your approval or send us a cutting to match. As colour variations often cannot be avoided from one dye lot to another, we do not guarantee dye lots and can issue no credit for dye lot variation unless a colour sample was submitted to be matched with the order.
QUALITY
While most fabric tolerances are stated, none are guaranteed against shrinkage, fading or wear. Widths and repeats may vary, as may dye lots. Fabrics used as curtains when held against the light, cannot be guaranteed against flaws. Fabrics are not completely stable and stretching and shrinkage may occur as a result of changing humidity, a 2 - 3% change is reasonable.
SPECIAL YARN DYED WOVEN FABRIC
Where orders are placed for specially woven yarn dyed fabric, the quantity supplied shall vary in accordance with industry standard, which is +/- 10%. If a minimum quantity is essential, then this should be made clear at the time of ordering.
PRICING OF GOODS BY WRITTEN QUOTATION
The prices quoted by Woven Image shall not be varied for a period of 60 days from the date of the written quotation. Following the expiration of this period, the negotiated price must be confirmed and the responsibility shall rest with the Customer.
FIRE RETARDING
Quotes on fire retarding of fabrics should be checked with every order for which the process is required.
DELIVERY OF GOODS
Deliveries will be made to the address nominated by the Customer on the order form. If the Customer requests delivery of the goods to a third party, that third party must accept the goods for and on behalf of the Customer.
Unless specifically requested, all deliveries within Australia will be made by Road Freight or as arranged by Woven Image, in its absolute discretion.
The delivery times made known to the Customer are estimates only and Woven Image will not be liable for late delivery or non-delivery. Under no circumstances will Woven Image be liable for any loss, damage or delay occasioned to the Customer arising from late or non-delivery of the goods.
The Customer shall, at its own expense, provide all necessary labour and equipment to off load the goods on arrival at the nominated place of delivery.
Please see our Dispatch Policy for details.
CUSTOMER LIABLE FOR WOVEN IMAGE'S LOSS
If delivery of the goods or completion of any work undertaken by Woven Image is delayed, either at the request of the Customer or owing to the inability of the Customer to accept the goods for any reason on or after the due date for delivery or owing to some other cause beyond the control of Woven Image in circumstances where Woven Image is able to deliver same, then the Customer shall be liable for any and all charges, losses and expenses incurred by Woven Image arising therefrom.
PAYMENT OF ACCOUNTS
When accounts are outside the terms of trade of 30 days payment net, Woven Image reserves the right to withhold goods without notice and no further orders will be accepted until the account is brought up to date. If an account should move into 90 days, Woven Image reserves the right to cancel the account at its absolute discretion.
PROPERTY IN GOODS
All property in and title to the goods shall remain vested in Woven Image until all goods supplied have been paid for in full by the Customer. Until such time, the relationship between the parties shall be fiduciary and the Customer shall hold the goods as bailee for Woven Image. The Customer shall store the goods separately from the Customer's own goods, and if possible, mark them to indicate they are the property of Woven Image. Until the goods are paid for in full, the Customer is authorised to sell the goods as agent for Woven Image only and shall pay the proceeds of sale into a separate bank account from which fund the customer shall account to Woven Image for the full price of the goods.
If the Customer does not pay for any goods by the due date stated on the invoice, then Woven Image is irrevocably authorised by the Customer to enter the customer's premises (or any premises under the control of the Customer as agent of the Customer if the goods are stored at such premises) and use reasonable force to take possession of the goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever.
LIMITATION OF LIABILITY
The Customer acknowledges that no warranty, condition, description or representation in relation to the goods is given by Woven Image, either expressly or impliedly. All warranties, terms and condition in relation to the state, quality or fitness of the goods and of every other kind whether implied by use, statute or otherwise is hereby excluded to the fullest extent permitted by law and in no event shall Woven Image be liable for special or consequential damages.
Except as otherwise required by law, the liability of Woven Image in respect of any goods supplied shall be limited at the election of Woven Image to:
(a) The repair or replacement of the goods or supply of equivalent goods; or
(b) Payment of the cost of replacing the goods where payment in full has been made.
Woven Image accepts no responsibility whatsoever, and shall under no circumstances be liable for fire retardant or other finishes completed by third parties.
Woven Image will endeavour to ensure there are no more than one fault per ten (10) running meters of fabric. Any faults that are included in a shipment will be compensated with an extra 20cm of fabric per fault.
Once a fabric delivery has been cut, Woven Image will not consider the return of the fabric.
Any fabric that is a current Australian stock product and the customer would like to swap for another colour of the same fabric and same quality, will incur a freight charge for the second delivery.
FAULTY GOODS RETURNS
If a product is faulty, Woven Image must be made aware within 7 days of receiving the goods. After this time, Woven Image will not be held responsible for any damage to the goods and will not approve a return or replacement.
DISPATCH POLICY
- Orders received** by Woven Image after 4pm will be dispatched two days after receipt of the order.
#1. An order received on Monday 10am will be dispatched Tuesday.
#2. An order received on Monday 4.30pm will be dispatched Wednesday,
- Same day dispatch requests are available for orders before 2pm.
o Order processing fee = $50 per order***
In addition to the order processing fee, express freight fee as per below:
o Overnight freight up to 50m = $90 ***
Panel boxes
International Orders
- Orders received** close of business Thursday will be dispatched Monday.
New Zealand
- Orders received** close of business Wednesday will be dispatched Friday.
- Same day dispatch requests are available for orders before 12 noon Sydney Time.
o Customer pick-up/collection = $50aud per order
o Express freight via DHL available upon request.
** Orders received by account customers within their credit limit. For non-account customers order and payment must be received and confirmed.
*** Excludes GST
